Things you may be wondering about the River Vista RV Village lifestyle.

We are gathering the most frequently asked questions and will be posting answers on our Guest Hub soon. In the meantime, if you have questions, please feel free to call us or submit using the link below.

May I have visitors?

Site rents are for 2 people.  There is an extra daily charge for additional people.  Residents may have visitors for up to 2 weeks.

What are check in/check out hours?

Check in 1 p.m. Check out 11 a.m. Late arrivals can pick up a packet with a map at the welcome center in the late reservation take me stand. Late arrival guests must check in with the office the following business morning.

What are pool hours?

Pool hours are 8:00 a.m. to dusk.

Do you have cable?

No, but you can call our local cable company, spectrum.

Can I make a fire?

Open ground fires are not permitted; however, raised fire pits are allowed with the use of a spark reducing cover.

Do you offer season stays?

Our rates are for daily/weekly/monthly with discounted rates for 4 – 6 month stays.

Do you have WiFi?

Yes, we have hot spots in the clubhouse and pool area.

Are you pet friendly?

Yes, we allow up to 2 pets per site. Pets must be kept on a leash, clean up after them and do not disturb others.

Do you have laundry facilities?

Yes, we have laundry facilities for our guests and residents.

Outdoor Flags and Signage and Flags.

Guest may not post “Beware of Dog” or “No Trespassing” type signs on the Recreational Vehicle, hereby “RV” (e.g. trailer, motorhome, fifth wheel, etc.) site or in/on the windows of the RV. Guests may display one portable, removable official Country (e.g. US, Canada, etc.) flag, or official flag of the State, not larger than 4½ feet by 6 feet, in a respectful manner in or on their RV or site. Guests may also display one portable, removable official flag, not larger than 4½ feet by6 feet, which represents the United States Army, Navy, Air Force, Marine Corps, or Coast Guard, sports teams, holidays, non-political or a POW-MIA flag in a respectful manner in or on their RV or site. No other flags may be displayed on the RV, on the lot, or anywhere else, to include any and all political flags, signs, or advertisements.

Reservation, cancellation, and refund policies.

Reservation Policy:
• Daily Reservations (less than 15 days) payment in full is required at time of booking.
• Daily Reservations (15-29 days) a 25% deposit is required at time of booking and the balance is due on or prior to arrival.
• Long term reservations (30 days or more) a 25% deposit of the first month is required at time of booking and the balance is due no less than 30 days prior to arrival.

General Cancellation Policies:
• All cancellations must be received in writing.
• A no show will result in forfeit of the entire deposit and the reservation will be cancelled.
• There will be no refunds for shortened lengths of stay.
• There will be no refunds due to inclement weather, but dates can be changed as long as the dates are within the same year (within 12 months of the original reservation).

Cancellation of Daily Reservations (Less than 30 Days)
• Cancellations 14 days or more before check-in, will receive a refund less a 25% cancellation fee.
• Reservations cancelled less than 14 days before arrival are not eligible for a refund.

Cancellation of Long Term (30 days or more) Reservations
• Cancellations 30 days or more before check in date will receive a refund less a 25% cancellation fee.
• Cancellations less than 30 days or more before check-in, will forfeit their deposit.

Annual (12 months) – Early Departure
• Rate will revert to appropriate rate for actual RV site stay unless the monthly rate is less than the annual rate. Any refund due will be determined using the adjusted rate.
• Refunds will be made according to original payment type.
• Credit card payments will be credited to original credit card.
• Refunds for reservations paid by Check will be processed at Cove’s home office. Please allow up to 14 business days for refund.

 

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