Frequently Asked Questions

1. May I have visitors?

Site rents are for 2 people.  There is an extra daily charge for additional people.  Residents may have visitors for up to 2 weeks free of charge.

2. What are check in/check out hours?

Check in hours are from 12:00pm(noon) to 11:00pm. Check out is at 12:00pm(noon). Late arrivals can pick up a packet with a map and parking pass after hours at the Welcome Gate. Late arrival guests must check in with the office the following business morning.

3. What are pool hours?

Pool hours are 9:00am-dusk for our outdoor pool and 24hours for our indoor pool.

4. Are you close to local area attractions?

Yes, we are on Chain of Lakes! We are also located near Mount Dora, Emeralda Marsh Conservation Area, Paquette’s Historical Farmall Musuem, and Venetian Gardens.  Under 50 miles from Walt Disney World, Sea World, Universal Studios and Silver Springs.

5. Do you have cable?

Yes, we have 41 channels for $2/day or $30/month.

6. Can I make a fire?

Open ground fires are not permitted; however raised fire pits are allowed with the use of a spark reducing cover.

7. Do you have a concierge?

Yes, at the Main Office Front Desk.

8. Do you offer season stays?

Our rates are for daily/weekly/monthly with discounted rates for 4 – 6 month stays.

9. Do you offer golf cart rentals?

HRVV does not but there are several services close by.

10. Reservations, Cancellations and Refund Policies.

Reservation Policy:
• Daily Reservations (less than 15 days) payment in full is required at time of booking.
• Daily Reservations (15-29 days) a 25% deposit is required at time of booking and the balance is due on or prior to arrival.
• Long term reservations (30 days or more) a deposit of $100 for each month reserved, but no less than 25% of the first month of the reservation, is required at time of booking and the balance is due no less than 30 days prior to arrival.

General Cancellation Policies:
• All cancellations must be received in writing.
• A no show will result in forfeit of the entire deposit and the reservation will be cancelled.
• There will be no refunds for shortened lengths of stay.
• There will be no refunds due to inclement weather, but dates can be changed as long as the dates are within the same year (within 12 months of the original reservation).

Cancellation of Daily Reservations (Less than 30 Days)
• Cancellations 14 days or more before check-in, will receive a refund less a 25% cancellation fee.
• Reservations cancelled less than 14 days before arrival are not eligible for a refund.

Cancellation of Long Term (30 days or more) Reservations
• Cancellations 30 days or more before check in date will receive a refund less a 25% cancellation fee.
• Cancellations less than 30 days or more before check-in, will forfeit their deposit.

Annual (12 months) – Early Departure
• Rate will revert to appropriate rate for actual RV site stay unless the monthly rate is less than the annual rate. Any refund due will be determined using the adjusted rate.
• Refunds will be made according to original payment type.
• Credit card payments will be credited to original credit card.
• Refunds for reservations paid by Check will be processed at Cove’s home office. Please allow up to 14 business days for refund.

VACATION RENTAL AND GUEST SUITE CLEANING FEES – to be added to each reservation.

Main House $200.00 Cleaning Fee.
Guest Suite $100.00 Cleaning Fee.
Travel Trailer(s) $50 Cleaning Fee.

11. Do you have WiFi?

Yes, we have free basic service and upgraded service through a vendor.

12. Are you pet friendly?

Yes, we allow up to 2 pets per site. Pets myst be kept on a leash, clean up after them and do not disturb others.  We have pet wash stations and a Pet Park.

13. Do you have laundry facilities?

Yes, we have laundry facilities for our guests and residents. Cost per wash is $2.25 and the cost for dry is $2.00. Machines take both coin and card.

14. Are you rally friendly?

Yes, but restricted during peak season