Frequently Asked Questions
Sometimes, guests have many of the same questions. We’ve compiled the most frequent of those, and provided answers below. If you don’t find the answer to your question, please let us know and we would be happy to help in any way possible to make your Big Pine Key Resort vacation a memorable and fun experience. Contact us.
We provide parking for one camper and one car. Additional cars, trailers, etc will be assigned a space and charged out at $10/day.
Pets are allowed at RV sites as long as they are not aggressive and are leashed at all times. Pets are not allowed at rustic sites as part of the Cove Communities pet policy. The resort is home to Key Deer and all pets must be kept away from deer. Guests are not to feed the deer.
Generators are allowed, with the exception of the Rustic Camping area. The Rustic Camping area backs up to the Key Deer Reserve, so we are unable to allow generators due to the noise.
Guests may not post “Beware of Dog” or “No Trespassing” type signs on the Recreational Vehicle, hereby “RV” (e.g. trailer, motorhome, fifth wheel, etc.) site or in / on the windows of the RV. Guests may display one portable, removable official Country (e.g. US, Canada, etc.) flag, or official flag of the State, not larger than 4 1⁄2 feet by 6 feet, in a respectful manner in or on their RV or site. Guests may also display one portable, removable official flag, not larger than 4½ feet by 6 feet, which represents the United States Army, Navy, Air Force, Marine Corps, or Coast Guard, sports teams, holidays, non-political or a POW-MIA flag in a respectful manner in or on their RV or site. No other flags may be displayed on the RV, on the lot, or anywhere else, to include any and all political flags, signs, or advertisements.
- Reservation Policy:
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- Daily Reservations (less than 14 days) – payment in full is required at the time of booking.
- Daily Reservations (15-29 days) – a 25% deposit is required during booking. The balance is due 14 days before arrival.
- Long Term Reservations (30 days or more) – a 10% deposit on the total stay is required during booking. The balance is due no less than 30 days before arrival. A utility deposit will be required.
- A 3% credit card transaction fee will be applied to all reservations of 30 days or more.
- General Cancellation Policies:
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- All cancellations must be received in writing.
- A no show will result in forfeit of the entire deposit and the reservation will be canceled.
- There will be no refunds for shortened lengths of stay.
- There will be no refunds due to inclement weather, but dates can be changed as long as the dates are within the same year (within 12 months of the original reservation).
- Cancellation of Daily Reservations (Less than 30 Days)
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- Cancellations 14 days or more before check-in, will receive a refund less a 25% cancellation fee.
- Reservations canceled less than 14 days before arrival are not eligible for a refund.
- Cancellation of Long-Term (30 days or more) Reservations
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- Cancellations 30 days or more before check in date will receive a refund less a 25% cancellation fee.
- Cancellations less than 30 days or more before check-in, will forfeit their deposit.
- Annual (12 months) – Early Departure
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- Rate will revert to the appropriate rate for actual RV site stay unless the monthly rate is less than the annual rate. Any refund due will be determined using the adjusted rate.
- Refunds will be made according to the original payment type.
- Credit card payments will be credited to the original credit card.
- Refunds for reservations paid by Check will be processed at Cove’s home office. Please allow up to 14 business days for refund.
